Level 3 (Low): An Error in the Software that results in loss of only certain non-essential functionality and does not affect normal operation of the Software and does not have an impact on Your business operations.Level 2 (Medium): An Error in the Software that results in a loss of major functionality affecting normal operation of the Software.Level 1 (High): An Error in the Software that results in a complete loss of operational functionality.Minitab ® Statistical Software – Desktop App, Minitab Workspace ™ and SPM ® – Salford Predictive Modeler
Level 3 (Low): After Our ability to duplicate the Error, We will review and evaluate the Error for determination of appropriate resolution, if any, in accordance with industry standard best efforts.Level 2 (Medium): After Our ability to duplicate the Error, We will undertake a concerted support effort to resolve the problem, if possible, in accordance with industry standard best efforts.As needed, We will provide You with regular ongoing status reports until the Service returns to operation. Level 1 Errors will be escalated to Our delegated support manager. Level 1 (High): We will immediately undertake a concerted support effort in accordance with industry standard best efforts to resolve the problem, if possible, until the Service is returned to operation.